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M100 is the lowest level managed service we offer and is designed for a system administrator who does not need our assistance. It is expected that those that choose this level will maintain patches/upgrades and overall security to the highest level on their own. If you choose this level you will not need to maintain root password with us. All support is considered billable at £50/hour. As a Self-Managed customer it is your responsibility to maintain the server software configuration on your server from top to bottom.