Server Management

M100

M100 is the lowest level managed service we offer and is designed for a system administrator who does not need our assistance. It is expected that those that choose this level will maintain patches/upgrades and overall security to the highest level on their own. If you choose this level you will not need to maintain root password with us. All support is considered billable at £50/hour. As a Self-Managed customer it is your responsibility to maintain the server software configuration on your server from top to bottom.



  • Standard Network Based Security

  • 24/7 Access to Ticket System (Reboots and Paid Support Requests)

  • Hard/Soft Manual Reboots

  • Online Bandwidth Monitoring Tool

  • Limited or Paid Technical Support

  • No monitoring/recovery included

  • Full root/administrator access to server

  • Standard 12hr Hardware Replacement Guarantee


M200

M200 Servers are placed within a port monitoring solution and you are able to define the specific Quick Response Recovery procedure you want to take place in the event of a service failure. In addition to monitoring your overall uptime the server also gets added to our advanced resource monitor that provides a careful watch over memory, CPU, and server load usage. As part of the Semi-Managed service you don't need to worry about ever updating your server as it will be part of our auto updating service carried out by the System Administrators of Netcetera.



  • Server Port Monitoring - 4 Services

  • 24/7 Technical Ticket-based Support

  • SLA-based standard support responses in 4 hours or less.

  • Monthly Server OS-Based Errata Updates  (automatic)

  • Online Bandwidth Monitoring Tool

  • SNMP Resource Based Monitoring

  • On-Demand Server Security & Health Assessment (Windows Only)

  • SLA-based hardware replacement of 8 hours or less.

  • Server Anti-virus Protection

  • Full root/administrator access to server.

  • 10Gb NAS Backup Space

  • Self-Managed Daily/Weekly Backups


  • 1 Hour / month
  • Server Admin time included
M300

M300 Full Management provides you the maximum amount of management and allows us to provide your with full service system administration. The one consideration to have when choosing Fully-Managed is you will not have administrator access to your server. No reseller level access will be provided..



  • Server Port Monitoring - 8 Services

  • 24/7 Technical Support & Telephone-Based Ticket Submissions

  • SLA-based standard support responses in 2 hours or less.

  • Monthly Server OS-Based Errata Updates  (automatic)

  • Online Bandwidth Monitoring Tool

  • SNMP Resource Based Monitoring

  • On-Demand Server Security & Health Assessment (Windows Only)

  • SLA-based hardware replacement of 2 hours or less.

  • Server Anti-virus Protection

  • NO root/administrator access to server

  • 80Gb NAS Backup Space

  • Managed Daily/Weekly Backups

  • Managed Hardware Firewall


  • 3 Hours / month
  • Server Admin time included