Knowledgebase: Domain Name Transfers
How do I unlock my domain for transfer out ?
Posted by Phil (Netcetera) on 21 August 2009 03:29 PM

If you wish to transfer your domain out to another ICANN Registrar you will first need to unlock your domain name via your control panel and obtain an authorisation code (for .com., .biz, .name, info names)  Your domain names are locked when in our control to avoid illegal transfers (or domain theft). We therefore need to log into your client area and go to  My Domains | View Details | Registrar Lock and also you need to click on Get EPP code (the code will be sent to the admin contact list on the whois - if this is incorrect then you can update by clicking on Contact Information. 

You should ask your new registrar to initiate the transfer and your domain should transfer across successfully. Any transfer attempts on domains that have not been unlock will fail immediately

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