Knowledgebase: Shared Hosting
How do I order and install a SSL Cert
Posted by Phil (Netcetera) on 05 December 2011 04:57 PM

This knowledgebase article will give you a step by step guide on how to order and install a SSL cert,firstly log into your client area at and click on Services --> Order new Services --> SSL Certs & IP Address - select the SSL cert you require, after you have purchased the SSL you will be sent a automated email with a URL within it, please click on the link and follow the instructions.

You will be asked you enter a CSR,please do the following to create one.


1)Log into your control panel at and click on Websites

2)Click on the Website you want to have the SSL cert installed on


3)Click on the SSL Tab


4) Click on Generate CSR


5)Fill in the required fields (Bit length should be 2048) and press Generate CSR


6) Copy everything that is in the CSR box (best way to do this is click within the box and press ctrl +A then copy)


7) Click on the link within the email that you received


8)Select,Web Server Type as IIS5.x or later


9)Paste the CSR that you created in step 6 into the CSR box and press submit - this will submit the information to the SSL issuing authority.

They will send you several emails within a short space of time,asking you to approve the SSL cert - if you approve,then they will issue the
SSL cert and you can then install it.

10)Once you have received the SSL cert,you will need to copy it from the email and install it onto your website.
If you go back into your control panel - click on the website you want it installed on, 
Click on the SSL Tab and paste the SSL cert into the box,then press Install Certificate. 



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Comments (2)
Robert Stenton
17 February 2017 03:08 PM
It is worth mentioning that the web site requires a dedicated IP address before you can install an SSL certificate
17 February 2017 04:15 PM
Thanks for your comments Robert!
It depends on what server your site is hosted on,newer servers do not require a dedicated IP address as they use Server Name Indication (SNI) which will allow multiple SSL Certificates to use one IP address.
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