Knowledgebase: Shared Hosting
I get an 500 Internal error and I don't know why. How can I fix it?
Posted by Phil (Netcetera) on 07 January 2008 05:03 PM
The reason this error appears is that something went wrong in the asp file that was attempted to run. This could be because of many reasons but in most cases information as to details of the failure are written to the browser screen such as "Syntax Error " or whataver the actual error is.

If you do not see any useful information and see instead a page similar to the commonly seen "Page cannot be displayed". you may have Internet Explorer configured to "Show Friendly HTTP Error messages".

To rectify this carry out the following.

1. Within Internet Explorer go to Tools - Options.

2. Click on the Advanced tab.

3. Under the heading Browsing locate Show HTTP Friendly Error messages and remove the tick from the tickbox.

4. Press OKand visit your page again.

You should find that now a textually represented error message appears that will point you in the direction of sorting it out
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