Knowledgebase
Why 1 Issue per Support Request?
Posted by Phil (Netcetera) on 10 October 2014 09:36 AM

Our support staff ask that you send in 1 issue per ticket or e-mail. This helps us to better track the requests that you send in, and having them separated into separate issues you are seeing allows us to better tag and track issues that you are seeing.

It also helps us to avoid missing an important question you may have asked, but that gets lost while we look into other issues.

So we do greatly appreciate your help as we try to help you.

(0 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).