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Aug
9
Keeping Your Account Secure – New Support PIN
Posted by Jason Scales on 09 August 2017 01:47 PM

At Netcetera, the security of your account and services is a top priority and we’ve been working hard behind the scenes to bring you new account security features.

We have now released Netcetera Support PIN. When you contact Netcetera support, we may need to validate your account before we can discuss account specific details.

If you wish to have someone else contact our support team, such as your web developer, then we would recommend you give them the Support PIN. You can then revoke the PIN once the web developer has finished their work. The Support PIN is a unique number that you can create via your client area and is valid for 24 Hours.

Creating your Support PIN couldn’t be simpler. Just login to the Netcetera Portal and in the top left hand corner, you will see the new Support PIN generator.

By clicking on the Generate new PIN button, your new Support PIN will be automatically generated and you can then use this to get in contact with Netcetera and quickly verify your identity.

Once your PIN is generated, it will be valid for 24 Hours and you can choose to revoke or generate a new PIN at any time. It’s quick, simple and gives your account greater security.

Login & Secure Your Account

Questions?

Speak to our friendly team today to find out what our services can do for you, or for any other queries, please call 03330 437478  or Chat Live with one of the team

 

The post Keeping Your Account Secure – New Support PIN appeared first on Netcetera Blog.


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Aug
8
Netcetera Awarded Biggest Saving In Isle Of Man Energy Awards
Posted by Steve on 08 August 2017 08:18 AM

We are pleased to announce our success at the recent Isle Of Man Energy Awards, an annual event held on the Isle Of Man to recognise both private and public sector organisations and businesses that have demonstrated a commitment towards the responsible use of power and energy.

Netcetera’s clients have helped the business save over 2 million kilos of CO2 emissions since switching over to the Manx Utilities Green Energy Tariff. None of which would have been possible without the support and commitment of all of our clients over the last few years.

Reaching this new milestone was this week recognised at the Isle Of Man Energy Awards held within the Barule Suite at Government Offices. Netcetera was presented with the award for biggest saving within the private sector. Our commitment to the environment through our use of green renewable energy along with our use of energy efficient servers and cooling equipment allows Netcetera to provide clients all over the world with a vast choice of zero carbon hosting solutions that are suitable for all hosting needs. From personal websites for individuals, to providing global companies with bespoke managed IT solutions. Netcetera is still the only Zero Carbon Datacentre on the Isle Of Man able to deliver a vast array of innovative hosting solutions to clients, without charging a premium to go green.

We are extremely proud of our achievements to date and we are determined with your continued support to save even more CO2 from entering the atmosphere. Our home on the Isle Of Man is still clean and green and Netcetera is fully behind the Isle Of Man Government’s goal to reduce Carbon Emissions by 80% by 2050. If you currently have a hosting solution that is adding to your carbon footprint perhaps its time to consider what we can do to help you reduce your CO2 emissions. Choosing a hosting solution from Netcetera is easy. Simply click on the below button today and you can join the thousands of clients from around the world who have chosen clean green reliable hosting from Netcetera. Be a part of our journey and help us reach our next milestone of 3 million kilos of CO2 reductions.

Learn More About Green Hosting

Questions?

Speak to our friendly team today to find out what our services can do for you, or for any other queries, please call 03330 439780 or Chat Live with one of the team

The post Netcetera Awarded Biggest Saving In Isle Of Man Energy Awards appeared first on Netcetera Blog.


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Jul
20
Netcetera Achieves Customer Service Excellence Award
Posted by Steve on 20 July 2017 10:54 AM

Netcetera, a leading global provider of carbon neutral hosting and managed IT solutions based in Ballasalla has successfully achieved the Customer Service Excellence Award. This Nationally recognised standard benchmarks Netcetera’s customer service and ensures that the company’s clients will get the highest levels of customer service and technical support when they choose any of Netcetera’s vast array of modern hosting and managed IT solutions.

The company has recently undertaken a vigorous external auditing process of all their procedures for supporting clients. From how the company deals with a client’s initial enquiry, ensuring the client gets the right solution to meet their needs along with how the business supports them during the onboarding stage of their journey, and the after sales and 24/7 technical support provided once a purchase has been made.

Netcetera is happy to announce that they have now been granted the Customer Service Excellence Award in recognition of their continual delivery of the highest levels of customer service making Netcetera the first privately owned business on the Isle of Man to achieve this type of recognition for excellence in customer service.

Being able to display the Customer Service Excellence Hallmark clearly shows potential clients that they have the right to expect the very highest levels of customer service and that the products and services offered will be delivered with the very best support available.

With technology changing on a daily basis Netcetera has gone to great efforts to put customer service at the forefront of everything they do. With a vast array of the very latest hosting solutions to choose from, having a friendly team of experts on hand to help and assist clients through the process has become a key element of the success of the business and one that sets the company apart from many of its competitors. CEO Peter Skelton stated, “As a company within a global competitive industry there is much more to success than just providing clients with a product to suit their needs.” He went on to say, “Providing the very best support is now more important than ever to the growth of our business and I am proud of the way the whole team has embraced how we provide support for all of Netcetera’s clients, regardless of the value of the product purchased. All clients should expect the very best products and support available and this is what we are now pleased to do here at Netcetera.”

Netcetera has been a leading hosting provider for over 20 years and during this journey the company has grown to provide hosting and datacentre solutions to some of the Island’s largest businesses along with clients in over 75 countries around the world. The new mark of excellence now further demonstrates how the business will continue to stay ahead of its competitors, not just through the provision of carbon neutral hosting but now with the added recognition that all clients of the company can expect the highest levels of excellent support throughout the whole customer journey.

Lawrie Hooper MHK, Department of Economic Development Member with responsibility for Grants and Assistance, commented:

‘Netcetera’s achievement demonstrates that they can build team and individual skills and deliver a truly customer focused service to drive sales, give added value and show a commitment to improvement. The Department’s Business Support Scheme supported Netcetera in achieving this accreditation and support is available to any business wishing to gain a quality accreditation including Customer Service Excellence’.

Netcetera is one of a very small number of Hosting Service Providers in the UK that has been awarded the Customer Service Excellence Award and the only Isle of Man based provider of datacentre solutions to have achieved it. The CSE Hallmark is the guarantee of an industry leading quality service and the company takes great pride in being able to display the CSE hallmark of excellence.

If you would like to discover more about any of Netcetera’s vast range of hosting and datacentre solutions simply click on the below button and visit our website today.

Get Excellent Customer Service

Questions? Let us help!

Simply visit our website today or call our friendly experts to find out how we can help you make the move over to an excellent hosting solution. 

To speak to one of our Sales Consultants about what our services can do for you, or for any other queries, please call 03330 439478 or Chat Live to one of our team.

The post Netcetera Achieves Customer Service Excellence Award appeared first on Netcetera Blog.


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Apr
11
Netcetera at #1 for Performance and Reliability
Posted by Steve Salter on 11 April 2016 11:59 AM

We are pleased to say as we continue with our 20th year in business celebrations that we haven’t sat back on our laurels and our hard work and continued investment in new technology and environment friendly hosting has yet again been recognised by external monitoring.

Webperf has been the UK’s only independent performance benchmark since 1998, undertaking testing on any willing ISP provider for reliability and performance.

webperf.net the monitoring service

Unlike some ISP’s, Netcetera is open to independent auditing, it is something that we are very proud of, as it allows our existing and potential clients the opportunity to make informed choices when it comes to meeting their hosting requirements. Not only are we a super fast reliable ISP but we are also super energy efficient and green.

With an ever increasing amount of businesses now looking at ways to improve their online image we feel there is no better place to start than with reliable fast hosting that doesn’t harm the planet.

Don’t just take our word for it. Try it out for yourself right now with one of our FREE hosting trials. We’re sure you’ll love being with the UK’s #1 for performance and reliability.

Start Your Free Trial

Questions?

To speak to one of our Sales Consultants about what our services can do for you, or for any other queries, please call 0800 808 5450.


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Apr
7

In a very close second place, Netcetera also responded to every Netcraft request, but with a slightly longer average connection time. Netcetera owns and operates a carbon neutral data centre on the Isle of Man, and recently celebrated its 20th birthday, having been in the hosting business since 1996.

Netcetera has done it again in March.  We are still right up at the top of the list, a remarkable achievement for a business that has been operating for over 20 years. The results over the last few months clearly show that Netcetera is a company that still continues to provide some of the most reliable hosting on the planet.  Not just fast reliable hosting but hosting that doesn’t destroy the environment.

Most reliable hosting company sites in March 2016

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Netcraft has now been monitoring Netcetera for over 11 years and we’re pleased to say that during that 11 year period we have maintained an uptime record of 99.96 %. Staggering when you consider that this is over a decade of Internet Service Provision to a client base in over 75 countries around the world.

Not all ISP’s are as open about independent monitoring as we are.Not only are we happy to be monitored by Netcraft but we have also opened our doors to Webperf too.

Don’t just take our word for how fast and reliable our hosting is, take a test drive now with one of our birthday promo deals to celebrate 20 years in business.

Try one of our Zero Carbon Hosting Packages with a FREE 7 day trial. After that, it’s up to you, but we’re quite confident that once you’ve experienced what Netcetera can do for your business you’ll never want to host anywhere else.

FREE 7 DAY TRIAL

Questions?

To speak to one of our Sales Consultants about what our services can do for you, or for any other queries, please call 0800 808 5450.


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Oct
1
Netcetera Does It Again in September
Posted by David on 01 October 2015 11:51 AM

We are very proud to announce that Netcetera is  ranked Number 1 for being the UK’s Fastest Host , by Webperf, the Monitoring Service Company. This is a fantastic achievement for Netcetera as the ranking is measured against the UK’s top ISPs!

webperf oct 2015

Webperf calculates the transferring rate against time. Since October 1998 Webperf has been the UK’s only independent ISP performance benchmark. Testing any willing ISP’s for performance and reliability 24/7.

So if you want super fast hosting, excellent technical support at unbeatable prices there’s only one place you need to go.

Find Out About Netcetera

Questions? Let us help!

To speak to one of our Sales Consultants about what our services can do for you, or for any other queries, please fill out our Enquiry Form or call 0800 808 5450


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