If you wish to cancel your hosting then it is possible to cancel yourself via your client area directly. You do not need to get in contact with our Billing Department to request this.
To cancel your hosting, please see the following steps.
1. Log in to your Netcetera Client Area
and Click on Store --> My Products
2. Besides the product/service you wish to cancel, click on Active to the right
3. On the menu on the left, click Request Cancellation, enter a reason and select immediate or end of billing, press submit
4. To Cancel a Domain name renewal -
please see HERE
If you have any questions on the above, please submit a ticket
and a member of the team will be happy to assist further.